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Terms of Service

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These Terms of Service ("Terms") govern your access to and use of the Sufanorexi website, including all products, purchases, and features made available through the site. By visiting our website or placing an order, you agree to these Terms. If you do not agree with any part of them, please do not continue to use the website.

1. Business Information

Trading Name: Sufanorexi

Legal Entity: SecondWave UG (haftungsbeschränkt)

Commercial Register Number: HRB 40523

Registered Court: Amtsgericht Duisburg

Managing Director: Apostolosmedi Gjoni

Business Address: Korbmacherstraße 25 46483 Wesel Germany

Email: info@sufanorexi.com

2. Agreement to These Terms

By using this website, you confirm that:

  1. You are at least 18 years old, or you are shopping with the consent and supervision of a parent or legal guardian.

  2. You have the legal capacity to enter into a binding agreement.

  3. You will use our website for lawful purposes only.

  4. The information you provide during checkout or account creation is accurate and complete.

3. Acceptable Use

When using our website, you agree that you will not:

  1. Break any applicable law or regulation.

  2. Attempt to gain unauthorized access to our systems or data.

  3. Interfere with the normal operation or security of the website.

  4. Upload malicious software, viruses, or harmful code of any kind.

  5. Use bots, scrapers, or other automated tools to access the site without our permission.

  6. Engage in any misleading, fraudulent, or deceptive activity.

  7. Infringe on the rights of Sufanorexi or any third party.

We reserve the right to suspend or terminate access for anyone who violates these Terms.

4. Product Information

We work hard to make sure the clothing and fashion items listed on our website are described and priced accurately. Please keep in mind that:

  1. Product photos are provided for illustration, and colors may appear slightly different depending on your screen settings.

  2. Measurements and size information are provided as a guide, and small variations may occur due to the nature of garments and fabrics.

  3. Fit can vary from person to person, so we recommend checking the size guide before ordering.

  4. Availability can change without advance notice, particularly for limited stock items.

  5. We may correct pricing or listing errors at any time.

  6. Small variations in appearance, such as natural differences in fabric texture, are not considered defects.

5. Orders

When you place an order with Sufanorexi, you are making an offer to purchase, which we may accept or decline. A contract is formed when we confirm your order or ship your items.

We reserve the right to:

  1. Cancel an order due to a stock, pricing, or technical error.

  2. Decline orders that appear fraudulent or unauthorized.

  3. Limit the quantity of any product a single customer may purchase.

If we cancel an order after payment has already been taken, we will refund the payment to the original payment method as soon as reasonably possible.

6. Prices and Payment

  1. Prices shown on our website include applicable VAT unless stated otherwise. Shipping costs are shown separately at checkout.

  2. Prices may change at any time without prior notice, but changes do not affect orders already confirmed.

  3. Orders must be paid in full before they are processed and shipped.

  4. We may decline or cancel any transaction we suspect to be fraudulent.

7. Shipping and Delivery

Delivery estimates and shipping costs are outlined in our Shipping and Delivery policy. Delivery times can be affected by carrier delays, public holidays, payment verification, or circumstances outside of our control. We are not responsible for delays caused by third party shipping providers.

8. Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund and Returns policy and applicable German and EU consumer protection law. Nothing in these Terms limits any statutory rights you have as a consumer.

9. Intellectual Property

All content on our website, including product descriptions, photography, logos, graphics, and design elements, belongs to Sufanorexi, SecondWave UG, or its licensors and is protected under applicable intellectual property laws. This content may not be copied, reproduced, or reused for commercial purposes without our written permission.

10. Customer Content

If you submit a review, photo, or comment, you grant us a non exclusive, worldwide license to use that content for marketing and business purposes. You confirm that anything you submit is accurate, lawful, and does not infringe on the rights of others. We reserve the right to remove submitted content at our discretion.

11. Third Party Services

Our website may link to third party services such as payment processors or delivery partners. We are not responsible for the content, availability, or privacy practices of these third parties, and your use of them is at your own risk.

12. Privacy

Any personal data you share with us is handled according to our Privacy Policy. By using our website, you agree to the collection and use of your information as described there.

13. Disclaimer of Warranties

Our website is provided on an "as is" and "as available" basis. We do not guarantee that the website will always be free of errors or interruptions. Statutory warranty rights for defective goods remain unaffected.

14. Limitation of Liability

To the extent permitted by law, Sufanorexi and SecondWave UG are not liable for indirect or consequential damages arising from use of our website, product purchases, or shipping delays. Where liability cannot be excluded under German law, including liability for intent, gross negligence, injury to life, body or health, and breach of essential contractual obligations, it applies as provided by law. Nothing in these Terms limits liability where such a limitation is not permitted by law.

15. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, supply chain disruptions, labor disputes, or other similar circumstances.

16. Changes to These Terms

We may update these Terms from time to time. Updates take effect once published on our website. Continuing to use the site after changes are made means you accept the revised Terms.

17. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. Mandatory consumer protection provisions of the country in which you live remain unaffected.

18. Contact

If you have any questions about these Terms, please reach out to us:

Sufanorexi SecondWave UG (haftungsbeschränkt) Korbmacherstraße 25 46483 Wesel Germany Email: info@sufanorexi.com

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